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Terms & Conditions

Terms & Conditions
Welcome to Carpet Runners UK's website terms and conditions for use. These terms and conditions apply to the use of the website at

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website.

1. General Information
The website is operated by:

Carpet Runners UK
84 Freeman Street
N. E. Lincs
DN32 7AG

Telephone: 08000 77 88 96

2. How to conclude a contract with us using this website
These are the steps you need to take to conclude a contract with us:

(1) Make sure you have read and understand our terms. It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

(2) Browse our information

This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices including VAT, delivery and returns policies.

The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

(3) Select the goods you wish to purchase

You can select any items you wish to purchase by clicking on the "add to basket" link. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the "view basket" link. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.

(4) Making a Purchase

To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the "Checkout" button on the shopping basket screen. You will then be given the option to enter your email address and password if you are an existing user of the site, or you can choose to pay directly. You will then be transferred to our secure server provider Sagepay or PayPal to complete your order.

You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.

(5) Wait for acceptance of your order

You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.

Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

3. Other information about the Contract
We can only conclude the contract with you in English and not in any other language.

The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

a. Price - The prices payable for goods that you order as well as any applicable VAT are as set out on our website.

b. Cancellations, Returns & Exchanges

Goods can be returned for a refund or exchange within 30 days of delivery should it be unsatisfactory. The product must be returned undamaged, in its original condition and packaging. You are responsible for the cost of returning the product unless you qualify for our free returns/exchange service, in which case we shall cover the cost.

Missed collections will be charged at £15 per time.

To qualify for our free returns/exchange service, you must notify us of your return/exchange request within 48hrs of receiving the goods. All return/exchange requests made after 48hrs will not be considered for our free returns/exchange service. Our free returns/exchange service is only available to addresses located in UK Mainland (Excluding Highlands, Islands & Northern Ireland). Only one free exchange is permitted per customer. Further exchanges delivery costs will be charges at current delivery rates.

Once we have received the product and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund (within 5 days) on the purchase price, minus our delivery costs (which is dependent on rug weight). Alternatively you can choose to accept a credit for the full price of the item that you ordered. This can be used towards the purchase of another product. If you have requested an exchange then we shall dispatch the new product once the old product has been received back at our warehouse.

Please note, whilst every effort is made to accurately reproduce the appearance of each item we stock - we cannot accept any responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our product images. You can still return your purchase for a refund, however they will not be deemed faulty and you will be responsible for the return costs.

The products are manufactured at different times and so the same product could vary in colour if one or more of the same product is ordered. We make every effort to take all orders from the same batch, but sometimes this is not possible. Please note that this means that when requesting a sample, the actually product may slightly differ in colour.

Shedding is a natural characteristic of a deep pile carpet and is not deemed to be a fault. This is common on Acrylic and Wool fibers and should be taken into consideration when choosing a product suitable rug for your home.

Any monies that have been paid for the customisation of a product are non refundable. The fee that you are paying is for either the extra material used and/or the time and effort it takes for us to manually adjust our machinery to create you your customised length of carpet runner. Therefore should you return your product to us for a refund or exchange, then this fee is 100% non refundable.

Please note that the Morocco runner range, Stair Rods and any product ordered with the "Add Extra Length" option are exempt from returns due to the nature of the products being customised and made to measure upon purchase.

c. Our rights to cancel the contract

We may cancel the contract between us if:

the goods you have ordered are unavailable for any reason;

we do not deliver to your area; or

one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract for either of these reasons we will notify you by email and provide you with a full refund. We will not be obliged to offer any additional compensation for disappointment suffered.

d. Delivery of goods to you

We will deliver the goods on a delivery service chosen by you to the address you give us for delivery at the time you make your order.

Deliveries are dependent on which service you have selected, but we ask that you allow up to 28 days in the rare event that your product may be out of stock. We will not be obliged to offer any additional compensation if the goods are not delivered within this time frame. You will be informed by email once your order has been dispatched.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

4. Our liability to you
a. Your remedy for damaged goods
In the unlikely event that the goods we deliver are not what you ordered or are damaged / defective, or the delivery is of an incorrect quantity; you must notify us within 48 hours of receiving it.

We will then, at our option:

make good any shortage or non-delivery; or

replace any product that following our inspection are damaged or defective; or

refund the amount paid by you for the goods in question.

b. Limitations on our liability to you

You are responsible for observing and complying with all applicable regulations and legislation, which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.

We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) what so ever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

5. Things you should know
a. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, act of god, explosion or accident.

b. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

c. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

d. Third party rights

A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

e. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

f. Entire agreement

These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.