|Changed Your Mind?|
You can return any item to us for any reason for a full refund or an exchange within 30 days of receiving delivery of the goods. All you need to do is send the product back to us in an unused condition and in its original packaging.
If you are returning an item for any other reason than it is faulty or damaged, you are responsible for the return of the item. You will need to arrange the return of the item yourself, in which case a full refund will be given on receipt of the item.
Please note: We are unable to accept responsibility or cover the return carriage costs should there be a variation in colour within our images or descriptions. This is due to the fact that computer settings can be different from computer to computer, colour batch's can vary over time and also the lighting in your room may be different to the lighting in the photo. We do however offer a free sample service to erradicate the problem in the first place.
If you would like a sample then please email us with your name, address and name of the ranges that you would like to see.
If you are returning the item yourself via courier, the address to send the goods to is:
Carpet Runners UK
84 Freeman Street
N. E. Lincs.
Tel: 08000 77 88 96
Goods must be returned in the same condition as they were sent to qualify for a full refund, along with a copy of your purchase invoice that was enclosed within the package. You must ensure that the parcel is securely wrapped to prevent damage in transit. Failure to do so voids your claim for a full refund.
In some circumstances, we may accept a return notified to us outside the specified 30 day period but you will not be eligible for a refund; you will be offered an exchange or credit note ONLY. If you have had the product longer then 30 days then you must call our customer service team prior to sending anything back to us.
We check all of our products before dispatching them but we cannot check those items sent directly from the manufacturer. If you should receive an item that is defective, please let us know immediately so the item can be returned to the manufacturer for analysis. If we agree the item is faulty we will contact you and arrange for either a replacement or a full refund to be given to you.
Please note: The shedding of the pile on all rugs is a natural characteristic and is not classified as a fault.
Please note that we must be notified about any damaged or faulty goods within 48 hrs of recieving the product. After this period we are unable to investigate the claim.
If you have any queries about returns please contact us on 08000 77 88 96 or email: firstname.lastname@example.org